Questions & Answers

Frequently Asked
Questions

Everything you need to know about our store, products, and how to shop with us — answered clearly.

🏪 About the Store 4 Questions
Where is The One Roof located?
We are located at 7-17-64, Sri Nagar 5th Lane, SRI NAGAR, Guntur – 522002, Andhra Pradesh. We warmly welcome you to visit us in person during store hours!
What are your store hours?
We are open 7 days a week, from 10:00 AM to 8:00 PM — including weekends and public holidays.
Is The One Roof a GST-registered business?
Yes! We are a fully GST-registered Proprietorship business. Our GSTIN is 37JBYPD1312N1Z4, registered under Chillara Deepika. You can request a GST bill for any purchase.
Who owns and runs The One Roof?
The One Roof is owned and run by Chillara Deepika, who founded the store with a passion for bringing beautiful, quality products to the people of Guntur.
🎁 Products & Availability 5 Questions
What types of products do you sell?
We carry 19 diverse product categories: Shoes, Brace Items, Home Decors, Gift Articles, One Gram Jewellery, Glass Articles, Pingani Articles, Wall Clocks, Smart Gadgets, Electronics, Toys, Perfumes, Belts & Wallets, Unique Articles, Copper Bottles, Dinner Sets, Bluetooth Speakers, Photo Frames, and Table Lights.
How do I check if a specific item is available?
Simply send us a message on WhatsApp or email us at theoneroof4@gmail.com with the product you’re looking for. We’ll confirm availability and share details promptly.
Are your products genuine and quality-checked?
Absolutely. Every product goes through a careful quality assessment before reaching our shelves. We work only with trusted suppliers and never stock anything we wouldn’t proudly give as a gift ourselves.
Do you have products suitable for gifting?
Gifting is our specialty! From gift articles and one-gram jewellery sets to copper bottles, photo frames, perfumes, and dinner sets — we have something perfect for every occasion, budget, and relationship.
Do you sell One Gram Jewellery and is it good quality?
Yes! Our One Gram Jewellery includes necklaces, earrings, bangles, and sets — all with a beautiful gold finish. Premium quality at exceptional value, ideal for weddings and festive occasions.
💬 Ordering & Enquiries 4 Questions
How do I enquire about a product or get pricing?
Click “Enquire on WhatsApp” on any product card — it sends a pre-filled message so we know exactly what you’re asking about. Or email theoneroof4@gmail.com. We respond quickly with pricing and details.
Do you offer bulk or wholesale orders?
Yes! We happily accommodate bulk orders for events, weddings, corporate gifting, and festivals. Contact us via WhatsApp or email with your requirements and we’ll work out a special quote.
Can I visit the store to browse in person?
Of course! We warmly welcome you to visit our store in Guntur — 7-17-64, Sri Nagar 5th Lane, SRI NAGAR, Guntur. See the quality firsthand and our team will happily help you find the perfect item.
How quickly do you respond to enquiries?
WhatsApp enquiries are typically answered within minutes during store hours (10 AM – 8 PM, 7 days). Email enquiries are responded to within 24 hours.

Still Have a Question?

We’re just one message away. Reach out and our team will get back to you right away.